Policies and Procedures

Cancellation/Changes/Additions Policies

Cancellation Policy: One to One Interactions requires 72 hours notice for all cancellations. Any events that are performed because of the short cancellation notice will be due and payable by the Vendor.

Changes/Additions: One To One Interactions will not be held accountable in the event that an addition or change to the event program was not performed because the request was made in less than 72 hours before the event date.

Confirmations

How do I know if my work order has been processed?

Vendors will receive an email confirmation indicating event dates, store locations and the scheduled item. The Vendor is accountable for addressing date, item or store discrepancies with the Scheduling Coordinator within 24 hours after receipt of confirmation.

If you do not receive a confirmation within 24 hours of your request to schedule, please call the Scheduling Office.

Days of the Week:

Vendors may request specific event dates; however, One to One Interactions has been directed by Giant Eagle to maintain balanced event activity throughout the week. Customers shop every day of the week, and events sell product on Monday as well as Saturday.

FRIDAY THROUGH SUNDAY ARE WEEKENDS, AND MONDAY THROUGH THURSDAY ARE WEEKDAYS.

Event Kits:

Event kits usually consist of the following: point of purchase signs (POP signs – no larger than 8 ½ by 11 inches, laminated), recipe cards, coupons, brochures, promotional pins or buttons, video etc.

Giant Eagle prefers Vendors not send aprons. Sales Advisors who handle and serve food must wear a hairnet. The Sales Advisor may wear a hat or visor with the hairnet. Please note - the hat or visor is not a substitute for the hairnet. OTO Sales Advisors are required to wear a white blouse or shirt (with collar), black slacks, an apron, a hairnet and a visor or ball cap.

Please ship EVENT KITS to the One to One warehouse a minimum of 3 WEEKS prior to the event date.

SHIP KITS TO:
One to One Interactions
c/o STORE EXPRESS
100 Hafner Avenue
Pittsburgh, PA 15223
(412) 781-3381

Receiving Hours: 9:00am to 1:00pm
Business Hours to Call Warehouse: 7:00am to 3:00pm

Event Samples:

ALL EVENTS

Vendors authorize the OTO to purchase event samples at the Store. The Vendor also has the option of drop shipping event samples.

Customers must take two bites to eat the sample. Experience has proven to OTO and Giant Eagle that if the member is served a two bite sample, the customer will often purchase the product. When budgeting for your event program, please take into consideration that OTO will cut your product into two bite-sized samples.

Identify drop shipments as OTO Event Samples in bold or colorful lettering. Samples need to be labeled: Attn: One To One Interactions Supervisor.

Include a memo inside each drop shipment indicating the event date(s) on which the samples are to be used. This will let our field personnel know whether a portion of the samples is to be used for future events.

You need to notify the Scheduling Coordinator when and by which carrier samples have been shipped. The office will notify our field personnel so they can anticipate the arrival of the samples.

SAMPLES SHOULD ARRIVE AT LEAST 36 HOURS PRIOR TO EVENT.

NOTE: Please tell the Coordinator how you want OTO to proceed in the event the drop shipment does not arrive or is not made available to OTO for the event:
Option 1: OTO can cancel and reschedule the event for another day.
Option 2: OTO can purchase event product for the event and use the drop shipment (when it arrives or is made available) for another event.

** OTO is not accountable for event product that does not arrive or is not made available to the OTO Store Personnel by the Receiving Department of Giant Eagle.

*** OTO is unable to accept accountability for spoilage of any perishable samples that are not used if they are received less than 36 hours before the event is scheduled.

Event Types:

Regular Events:

One item is promoted for the entire event. Each regular event counts as "1" when fulfilling your event commitment.

Split Events:

A split event is comprised of two items that complement or enhance each other and can be demonstrated effectively by OTO Sales Advisors. Please keep in mind that a split event counts as a “½” or “.5” event when fulfilling your event commitment. Due to labor and product costs, a split will not be half the cost of a regular. OTO will not call vendors and coordinate split events.

OTO will offer recommendations, contacts and phone numbers only. We also reserve the right not to schedule a split event that is not meaningful. You will be contacted if this should occur by a OTO representative.

Combination (Combo) Events:

Vendors representing multiple products may demonstrate a maximum of two items during any event subject to approval by OTO. These products will be rotated throughout the event. In this situation only, a "combo" event would be exempt from the split criteria whereby they may not be complementary. Please keep in mind that a combo event counts as "1" event when fulfilling your event commitment; each item does not count as a separate event. The event costs are allocated between the items scheduled on your invoice.

Invoice Payments and Prepay Policy:

Invoice payments must be made to:
One to One Interactions
PO Box 9114
Uniondale, NY 11555-9114

Note: Wire Transfer fees are the responsibility of the sender.

PREPAY:

Vendors may prepay for events in lieu of submitting the credit application or denial of credit. Monies must be received by OTO 14 days prior to events. Monies not received 14 days prior to events will result in the cancellation of your events.

Send prepays to:
One to One Interactions
PO Box 9114
Uniondale, NY 11555-9114

Scheduling and Rescheduling Policies:

Scheduling Policy:

Requests must be made a minimum of FOUR WEEKS prior to the event date. Advanced scheduling is strongly suggested; vendors are normally scheduled on a first come, first served basis.

Download a list of all Giant Eagle stores

Rescheduling Policy:

The event may not occur on the scheduled date due to no product, low stock, untimely arrival of drop shipments, staff illness, weather, etc. The OTO Store Supervisor will automatically reschedule the event.

OTO is authorized by Giant Eagle to perform the event within 14 days of the originally scheduled date. If the event can not be performed (usually due to no stock or low stock) in that time period, the event is permanently canceled.

It is possible that a weekend date event could be rescheduled to an early weekday and vice versa.

We look forward to working with you. Thank you for your business!